Mihup, founded in 2016 in Kolkata, embodies its name “May I Help You Please” by making technology more accessible through natural, voice-driven interaction. Established by Tapan Barman and Biplab Chakraborty, the company set out to fill a crucial gap in India’s digital ecosystem, where most platforms have historically been English-centric and reliant on typing. Built entirely in Kolkata, Mihup’s proprietary voice AI platform is specifically engineered to understand Indian accents, dialects, and code-mixed languages such as Hinglish and Benglish; capabilities that many global voice technologies, developed for Western markets, have largely overlooked.
In its first three years, Mihup dedicated itself to building its core technology stack, well before voice AI and generative AI became mainstream. Today, the platform supports multiple Indian languages in live production, with many more in advanced testing as part of an ongoing language expansion roadmap.
Mihup serves two primary sectors: automotive and contact centres. In the automotive space, its offline-capable in-car voice assistants are deployed in over one million vehicles on Indian roads, with Tata Motors as its largest client. In contact centres, especially within the BFSI sector, Mihup’s AI analyses 100% of customer calls, enabling real-time agent assistance, faster audits, improved compliance, and enhanced customer experiences through advanced analytics, agent-assist tools, and voice bots.
Security, privacy, and reliability underpin Mihup’s enterprise AI stack. The platform supports offline and hybrid deployments, enables enterprises and OEMs to host solutions on their own infrastructure, and complies with global standards including ISO, GDPR, and SOC 2. Trained initially on publicly available audio data and later strengthened through structured datasets from paid contributors, Mihup’s models span diverse languages, contexts, and accents. Looking ahead, the company aims to become the operating system for voice-based interaction across devices, while continuing to contribute to the growth of Kolkata’s emerging AI ecosystem, with India as its primary market.
Priyanka Kamdar, Head of Growth, Mihup, commented, “Mihup’s growth is driven by a simple belief that voice is the most intuitive and inclusive interface for a diverse market like India. Building from Kolkata, we have focused on solving large-scale, real-world challenges for enterprises and automakers, while staying deeply rooted in Indian languages and use cases. As adoption accelerates, we remain committed to scaling responsibly and creating meaningful impact through voice-led AI.”
