DGCA ranks GoAir number one in on-time-performance for July 2019

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GoAir, India’s fastest growing airline, has created a record of sorts by emerging as the most reliable airline, yet again. GoAir has achieved the highest On-Time-Performance (OTP) amongst the scheduled domestic carriers for the 11th consecutive month in July 2019. As per the data released by the Directorate General of Civil Aviation (DGCA), GoAir posted 80.5% OTP, the highest among scheduled domestic airlines. It must be noted that July was a tough month with the onset of monsoon and inclement weather conditions across the nation. 

 

One of the most important aspects for travelers in our dynamic industry is the need to reach the destination on time. From various research studies, it is evident that achieving better customer satisfaction is not about only airfare and flight availability. When travelers consider an airline, they assign higher weightage to on-time-performance and consider timely arrival as one of the major factors to develop their trust in an airline.

 

GoAir’s OTP leadership is the result of continuous focus on enhancing customer experience without compromising on service deliveries. During the month of July 2019, GoAir flew 13.26 lakh passengers, with barely 0.46% cancellations and one complain per 20,000 passengers.  

 

GoAir’s OTP leadership for 11 months in a row: 

 

Sept 2018

Oct 2018

Nov 2018

Dec 2018

Jan 2019

Feb 2019

Mar 2019

Apr 2019

May 2019

Jun 2019

July

2019

Rank

GoAir

90.4%

90.5%

87.0%

83.0%

75.9%

86.3%

95.2%

96.3%

91.8%

86.8%

80.5%

GoAir 1strank for 11 consecutive months.

Indigo

87.6%

85.9%

79.2%

72.3%

64.0%

76.2%

89.5%

89.9%

87.4%

83.5%

74.4%

SpiceJet

89.1%

86.5%

78.3%

77.9%

69.2%

77.1%

82.9%

80.4%

74.7%

75.2%

61.1%

AirAsia

NA

NA

NA

NA

NA

NA

91.9%

93.0%

89.1%

85.1%

77.7%

Vistara

85.9%

88.5%

86.1%

77.7%

75.3%

81.6%

91.9%

92.8%

86.6%

82.3%

71.6%

Air India

Domestic

74.3%

74.7%

64.0%

61.1%

56.6%

60.5%

69.0%

70.7%

70.3%

61.0%

58.9%

Source: Directorate General of Civil Aviation (DGCA)

 

Mr. Jeh Wadia, Managing Director, GoAir, said: “DGCA’s top ranking in OTP for 11 months is the highest recognition for GoAir. It is a proud moment indeed for each and every GoAir employee who has burnt the midnight oils to make this happen. They don’t take punctuality as a duty, rather it runs in their veins as a passion. GoAir is pleased to offer a reliable travel service wherein we assure travelers to get them to their destination in a timely manner. Thank you dear customer – let me reassure you that GoAir will continue to invest in operational excellence.”

 

GoAir currently operates over 300 daily flights to 24 domestic destinations including Ahmedabad, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh, Chennai, Delhi, Goa, Guwahati, Hyderabad, Jaipur, Jammu, Kochi, Kolkata, Kannur, Leh, Lucknow, Mumbai, Nagpur, Patna, Port Blair, Pune, Ranchi and Srinagar and 6 international destinations, including Phuket, Malé, Muscat, Abu Dhabi, Dubai and Bangkok with another 2 destinations to take off soon.

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